House of M strives to satisfy our clients. If there is a product you want we will try our best to re-stock it or find a product that suits your style needs. Send us a note including the product name/style number, size and color at our CONTACT US page and will be get to work finding it for you.
Once your order is placed, you'll receive a Confirmation Email to the email address you entered at checkout. The email will contain a link to your order's status. This is also where your order tracking info will be sent.
You'll receive a Shipping Confirmation email when your order is shipped that includes a tracking number.
We only conduct exchanges if there is a defective or damaged product on delivery. If you need to exchange it for the same item, send us an email at email@example.com with a photo of the defective or damaged item to receive a return label.
We are unable to verify your billing information. If the billing address on the order does not match the credit card issuer or bank information on file, your order will be cancelled and refunded. Please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Creating an account with House of M allows you to track order status, view your order history, and edit your personal information. An account also allows you to checkout faster, as your information will be pre-filled in the checkout forms. Create an account.
If you’re experiencing any technical issues checking out or navigating around the House of M online shop, please first clear your browser’s cache or try another browser. If you’re still experiencing issues, chat with us (open a chat at the bottom left of our website) or email us at firstname.lastname@example.org for assistance.
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.