House of M FAQ

Yes, you can view a size chart in the description of each product. House of M sizes range from XS to XXXL.

House of M strives to satisfy our clients. If there is a product you want we will try our best to re-stock it or find a product that suits your style needs. Send us a note including the product name/style number, size and color at our CONTACT US page and will be get to work finding it for you.

Once your order is placed,  you'll receive a Confirmation Email to the email address you entered at checkout. The email will contain a link to your order's status. This is also where your order tracking info will be sent.

You'll  receive a Shipping Confirmation email when your order is shipped that includes a tracking number.

Yes you may cancel your order. However all cancellations must be done within 4 hours of placing your order.

We only conduct exchanges if there is a defective or damaged product on delivery. If you need to exchange it for the same item, send us an email at officialhouseofm@gmail.com with a photo of the defective or damaged item to receive a return label.

If you do not receive an email from House of M within a few hours of placing your order, please check your email Spam folder. Alternatively, the email address on file might be spelled incorrectly.

If you have an House of M account, log in to check your orders, and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact us at officialhouseofm@gmail.com

We are unable to verify your billing information. If the billing address  on the order does not match  the credit card issuer or bank information  on file, your order will be cancelled and refunded. Please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

While we don’t have brick & mortar stores, we do occasionally see clients in our showroom, by appointment. If you need help building a wardrobe, you can also book a styling consultation with our founder Marsha G.

Creating an account with House of M allows you to track order status, view your order history, and edit your personal information. An account also allows you to checkout faster, as your information will be pre-filled in the checkout forms. Create an account.

Placing an order doesn’t automatically generate a customer account, to create an House of M account, click here.

If you’ve forgotten your password for your House of M account, visit the login page and click “Forgot your password?”

You can unsubscribe from House of M promotional correspondence by clicking the Unsubscribe button at the bottom of any House of M emails in your inbox. Please allow 24-48 for update.

If you’re experiencing any technical issues checking out or navigating around the House of M online shop, please first clear your browser’s cache or try another browser. If you’re still experiencing issues, chat with us (open a chat at the bottom left of our website) or email us at officialhouseofm@gmail.com for assistance.